I've recently gotten some excellent technical support for some odd reason. Latest example was last night from HP. But let me back up a bit and tell why I had to call them.
On Monday, Maria's computer, a HP Slimline, just up and clicked off in the middle of running. Would not power back up. I called customer service, told them the symptoms, told them I tried plugging into a separate outlet, but it appeared the power supply was dead. They concurred and FedExed me a new power supply on Tuesday. (Nice of them to give me the option to repair it myself rather than have to send in the entire computer somewhere.)
Last night (Wednesday), I set out to replace the dead power supply. Turns out, since this was a Slimline, the operation was trickier than normal, and none of the online documents described how to get the power supply out. So I called tech support. The first person I got was able to walk me through taking apart the computer. No escalation to Tier 2 or 3... very first person. She was exceedingly patient, gave me some hints on what to do, and even verified the steps I took when I put it all back together... and I mean ALL back together. In addition to removing all the drives, I even had to unscrew the motherboard to give the power supply enough clearance to be maneuvered out.
Anyhow, got it all back together, took it over to its normal table, plugged it in, and... STILL no power? What was going on? Was it some kind of fuse or reset button on the motherboard? Did I manage to blow something while taking it completely apart? How could two power supplies be bad?
The tech politely suggested that I try a different power cord. Well, sure, I'll try that, but c'mon, when has a power cord just failed spontaneously like that?
Yep. It was the power cord. Ugh. All that work and it was the friggin' power cord.
Anyhow, props to HP for some excellent support. Stupid power cord.
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